“This is the largest scale event that I’ve ever seen. In all likelihood we’ll have another tough day tomorrow as we work our way out of this,” he said Monday evening. Southwest CEO Bob Jordan told The Wall Street Journal in an interview that the airline would operate just over a third of its usual schedule to allow crews to get back to where they needed to be. The Department of Transportation said on Twitter that it was “concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service.” The tweet said the department would look into whether Southwest could have done anything about the cancellations and whether the airline was complying with its customer service plan. Passengers stood in long lines trying to rebook their flights. Tuesday and problems are likely to continue at least into Wednesday. Southwest had already cancelled more than 2400 flights nationwide set for Tuesday, according to FlightAware, representing 60 percent of the airlines scheduled flights. More than 2,800 more flights had already been canceled in the U.S. “And that’s exactly how we ended up where we are today.” “So we’ve been chasing our tails, trying to catch up and get back to normal safely, which is our number one priority as quickly as we could,” he said. ![]() Southwest spokesman Jay McVay said at a press conference in Houston that cancellations snowballed as storm systems moved across the country, leaving flight crews and planes out of place The cancellation rate at Southwest Airlines was 62%, according to FlightAware. Other major airlines, including American, United, Delta and JetBlue, suffered cancellations rates of between none and 2%. flights were cancelled Monday, according to the tracking website FlightAware, and 2,900 of those were Southwest’s. More: Southwest Airlines gets its own concourse in Phoenix.Many airlines were forced to cancel flights due to the weather, but Southwest was by far the leader in canceled flights. Those who did not book online or who are traveling internationally must call 80 to rebook. Rosanna Domingo, 68, arrives at LAX on Wednesday, after facing Southwest Airlines flight cancellations trying to reach Long Beach airport from New Mexico. Passengers who booked through or Southwest's mobile app and are flying domestically can reschedule online or from their mobile device. ET on Wednesday, Southwest had canceled 2,508 flights for the day, accounting for 62 of its scheduled flights, according to FlightAware. Southwest passengers with reservations to any destination on Tuesday, April 18, may rebook in their original class of service or travel standby at no additional charge, as long as travel is rebooked for within 14 days of the original travel date. Here's what happened What can I do if I'm flying Southwest from Sky Harbor? Last August: Southwest Airlines computers went down at the Phoenix airport. Globally, Southwest delayed 1,849 flights and cancelled 11 flights as of 11 a.m. How many Southwest delays and cancellations were reported on FlightAware?Īt Sky Harbor Airport, about 122 Southwest flights were delayed on Tuesday, April 18. Southwest resumed its operations by 8:35 a.m. ![]() Southwest requested the pause to its departures, the FAA stated. A statement from Southwest and social media posts from the FAA blamed a technical issue for the grounding.
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